How Come My Roku Device Isnt Registered

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Table of Contents

Roku Ultra
Roku Troubleshooting Guide: Roku Not Working
- How to Turn Off Roku
- How to Update Roku Software
Roku Remote Not Working
- Roku Standard IR Remote Not Working
How to Contact Roku for Troubleshooting
Final Thoughts
Comments

Is your Roku not working? Do you need some aid reviving it? This Roku troubleshooting guide will aid y'all fix some of the common problems associated with both Roku streaming players and Roku remotes.

Applied science is constantly evolving, but no thing how practiced it gets, it'due south probable that you'll still experience issues at present and so. Although Roku came out a while ago, the devices are no exception to this, but it's oftentimes something elementary that doesn't take long to resolve.

Fundamental Takeaways:

If your Roku device is not working, a simple restart can often gear up the issue.
You lot can set your Roku dorsum to its original state by performing a factory reset, but that will wipe all settings, preferences and data from the device.
The Roku IR remote works by line of sight, so it's a good idea to ensure there's nada in the way if you're having bug.
If you lot feel issues with the Roku Enhanced remote, you may need to reset your remote or re-pair information technology with your Roku device.

In this guide, we'll list common fixes that can solve multiple Roku issues, and we'll give the spotlight to any separate bug, too.

Before taking drastic measures — such as performing a factory reset — we suggest you try all of the more obvious fixes. Depending on your issue, that can include checking wires, connections and your input settings. The input setting is especially important if yous have a "no betoken" bulletin on your Roku. Similarly, if you lot have no picture show at all, information technology's a good idea to check your resolution settings.

Roku Ultra

Pros:

Supports Dolby Vision and Dolby Atmos
Personal shortcut buttons
USB for local playback
Bluetooth, Long-range WiFi & Ethernet port
Private listening with earbuds

Cons:

Has to be powered via wall outlet
Not portable

First, make certain that your power cable is continued properly and plugged in. If it withal won't turn on, remove the power cable for five seconds, so plug it back in. If that fails then yous volition have to reset your Roku device using the reset push.
If your Roku has stopped working, endeavor the troubleshooting steps in this guide. If it still won't piece of work, you can contact Roku support. You too accept a ane-year Roku warranty to fall back on.
Starting time, make sure the batteries still work. If they do and you have a standard IR remote, make sure zero is blocking the point. If y'all accept the Roku Enhanced remote, you may need to reset or re-pair the remote with your Roku device.

Roku Troubleshooting Guide: Roku Not Working

In this section, nosotros'll show you lot how to restart and reset your Roku. We'll also show you how to update your Roku in case the automated update procedure has been interrupted or didn't work. These methods can fix multiple problems:

Frozen Roku
Unresponsive remote command
Roku non turning on
Roku connected but not working
Roku not connecting (information technology's advisable to restart your router, too)
Roku has no motion-picture show

How to Turn Off Roku

In some cases, your Roku may only need to exist rebooted. There are two ways to do this, though, and your issue will decide which method yous apply. If your Roku is notwithstanding responsive, you can restart via the settings menu; otherwise, you'll need to follow a button sequence. We take a defended guide on how to turn off Roku, merely nosotros'll quickly run through the steps below.

How to Restart Roku Through the Settings Bill of fare

How to Restart Roku Manually

Follow this push button sequence precisely with your Roku remote and your Roku device will restart.

We've provided pictures of the Roku Enhanced remote. If you take the standard IR remote, it will await a little different but you lot'll still be able to follow the sequence.

Press the Domicile Button Five Times
Printing the dwelling button on your Roku remote five times.

Printing the home button five times.
Printing the Upwards Pointer In one case
Printing the upwardly arrow push once.

Press the upward arrow once.
Press Rewind Twice
Press the rewind button twice.

Press rewind twice.
Press Fast-Forward Twice
Press the fast-forward push button twice. And so wait for a few seconds and your Roku device should restart.

Press fast-forward twice and wait for the Roku to restart.

How to Reset Roku

Earlier you swoop in and difficult reset your Roku, you lot must understand that by doing then y'all will erase all of your settings and preferences. It'south a consummate mill reset that will return your Roku device to its original state.

Similar with restarting your Roku device, there are two ways you can exercise it: through the settings menu or by using the reset button on the device. The 2nd method is the best if your Roku is unresponsive, but either way volition have the same outcome.

Performing a factory reset is a good idea if yous are returning, gifting or selling your Roku device. It will ensure that none of your personal information or Roku account information is left on the device, and the new user tin set it up as if they are the outset owner.

How to Manufacturing plant Reset Roku Using the Reset Button

Locate the Reset Button
Before anything, you lot need to locate the reset button on your Roku device. It will exist either a pinhole or tactile push button and y'all'll notice it on the bottom or back of your device. If it is a pinhole button, you lot will need something small to insert into the pigsty and press the button, such as a paperclip or pen.

The Roku reset push will either exist a pinhole or a tactile button.
Ensure That Your Device Is On
Brand sure your Roku device is powered on for the factory reset to take place. If yous're having problems with your movie or point, you should meet a white LED light indicating that the Roku is on.

Some Rokus have a white LED to bespeak that they are on.
Printing and Concord the Reset Button
Press and hold the reset button for about 10 seconds. The calorie-free will blink apace indicating that the factory reset is complete. The Roku logo will appear on your screen as information technology gets set for a fresh setup (see our guide on how to ready Roku).

How to Update Roku Software

Roku devices non but check that they have the latest software installed upon initial setup, but they also receive automatic software updates as long as they are connected to the net. That ensures you're always up to date with both the Roku software and Roku channels, also every bit whatever bug fixes. You won't even notice it'south existence done, also.

However, there can exist times when the download or installation fails or gets interrupted. Additionally, you may only have left your Roku asunder for a while, leaving you backside in the Roku update world. That can lead to device failure and all sorts of annoying issues, non to mention any security risks that may have been patched.

Thankfully, Roku has made it possible to check for updates manually, too. The updates are completely free, so don't fall victim to Roku scams, where scammers make you retrieve you should pay for an update.

Here's how you update your Roku software manually.

Press the Habitation Button
Press the dwelling button on your Roku remote.
Go to "Settings"
Select "settings" and press "OK."

Select "settings" and press "OK."
Go to "Arrangement"
Select "organisation" and press "OK."

Select "system" and press "OK."
Go to "Arrangement Update"
Select "organization update" and printing "OK."

Select "system update" and printing "OK."
Get to "Check Now"
You'll encounter the current software information including version, date, etc. Select "bank check now" and press "OK" to bank check for updates. If new software or aqueduct updates are bachelor, your Roku device volition download and install them. In one case finished, it will reboot.

Select "cheque now" and press "OK." The Roku will update and reboot.

Roku Overheating

It's of import to ensure that your Roku is not kept in an enclosed space, on acme of other devices that can get hot or in direct sunlight. If yous come across a "your device is overheating" warning or yous encounter a solid red light on your Roku, your device is also hot.

Unplug your Roku, allow it to cool down for at least 10 minutes and find a ameliorate location for it. If you lot power it back on and come across a red light or the warning message, unplug it straight abroad. If the problem persists, contact Roku Support.

Roku Low Power

Some Roku devices can be powered via a USB port on your TV, but not all USB ports are sufficient. If you meet a red flashing low-cal or a "low power" warning, that means your Roku isn't getting enough ability. Your Roku may still work, but it can crash or acquit differently at whatsoever time.

To resolve this result, first, ensure that y'all are using the USB cable that came with your Roku, as others may not be suitable. After that, either try a different USB port or plug it into a wall outlet with a power adaptor.

Roku Remote Not Working

If your Roku remote has stopped working, resetting the remote can fix issues such as:

Unresponsive remote
Intermittent connection/indicate
Erratic remote response
Missed push presses
Remote not pairing

Check your Roku remote's batteries. It might sound like the about obvious thing to bank check, but it tin also be overlooked or forgotten. Many Roku remote problems tin exist resolved by simply changing the batteries. Keep in listen that a Roku Enhanced remote may demand to exist re-paired with your Roku device.

Also, if you take a Roku Streaming Stick+, the fact that it is straight plugged into your TV'southward HDMI port tin can sometimes result in interference from the connection affecting the performance of your remote. If that seems to be the issue, yous can request a free HDMI cable extender from Roku that will allow you lot to move the device away from the HDMI connexion.

We'll go over the steps on how to reset your Roku remote command. Even so, there are two different types of Roku remotes — the standard infrared (IR) remote and the enhanced "bespeak anywhere" remote — and y'all need to make up one's mind which one you lot have.

To do that, only remove the bombardment compartment cover and see if it has a pairing push button. If your remote has a pairing push button, then yous have a Roku Enhanced remote.

roku pairing button — Remove the bombardment compartment to run across if yous have the Roku Enhanced remote.

Keep in listen that you may demand to replace your Roku remote if none of the troubleshooting steps fix your problem. If yous do, be sure to cheque which remote is compatible with your Roku device before purchasing.

Roku Standard IR Remote Non Working

An IR remote works by sending a signal via infrared (IR) light from your remote'due south IR transmitter to your Roku thespian's IR receiver. Information technology works past line of sight, so in society for the bespeak to exist reliable, at that place mustn't be anything blocking it. The remote needs to be able to bespeak directly to your Roku device.

Ensure you can run into your Roku device from where you are pointing your remote. If you discover the remote to be more than responsive in different positions, make sure that aught is blocking the bespeak'south path. If you lot have placed your Roku device behind your Television set screen for tidiness, try relocating information technology to somewhere more visible.

How to Reset Roku Enhanced Remote

The enhanced "point anywhere" remote is a little more complex than the standard IR remote. It connects over a network past pairing with your Roku device, meaning you tin can bespeak it anywhere and withal exist able to control your Roku device.

Because of its complexity, in that location are a few more things that can go incorrect with the Roku Enhanced remote. In this section, we'll provide dissimilar methods that might help fix your problem.

If you have a spare Roku remote or the Roku mobile app, you tin can go through the steps for restarting your Roku device through the settings bill of fare.

Restart Both Your Roku Device and Roku Remote

Remove the Batteries
Open the battery compartment on your Roku remote and remove the batteries.
Restart your Roku Device
Disconnect the power lead from your Roku device and expect five seconds before reconnecting it.
Reinsert the Batteries Into Your Roku Remote
Reinsert the batteries in your Roku remote when the Roku home screen appears. Then wait at least 30 seconds for your Roku remote to automatically connect.

Re-Pair the Remote With Your Roku Device

In some instances, the remote can become unpaired from your Roku device. Follow the side by side steps to re-pair your remote.

Remove the Batteries
Open the battery compartment on your Roku remote and remove the batteries.
Restart Your Roku Device
Disconnect the ability cable for v seconds and and so reconnect information technology.
Reinsert the Batteries Into Your Roku Remote
Place the batteries dorsum into your remote when the Roku home screen appears.
Press the Pairing Button
Press and concord the remote's pairing push located in the battery compartment until the pairing calorie-free on the remote starts flashing (around 3 seconds).

Printing and concord the pairing push button until the dark-green LED flashes.
Wait for the Remote to Pair
Wait until the remote establishes a connection. A pairing dialog should appear on your Television receiver screen.

You will see a "pairing" dialog box on your screen.

If yous have a spare remote or the Roku mobile app, you can restart your Roku device through the settings menu.

Connect Your Roku Thespian to five GHz Wireless

If y'all have a wireless connexion instead of a Roku with Ethernet cable, as long as your router supports 5 GHz, you tin can connect your Roku device to a v GHz network. However, y'all'll need to change some settings inside your router, so only do this if you're comfortable tinkering.

Plus, all routers are unlike, and then you'll either demand to know your style around your router'southward settings already or take its manual handy.

Enable 5 GHz Wireless on Your Router

Offset, you lot need to log in to the admin area on your router. To do that, you need to find the address for your router'southward control panel. You can often notice it written on the router itself, but if not, you can use the control prompt to discover information technology. Type "cmd" into the search bar on your taskbar and then click on "control prompt." This volition open the command prompt window.

Type "cmd" into the search bar and click on "control prompt."
Type "ipconfig" Into the Control Prompt
Type "ipconfig" into the command prompt and printing enter.

Type "ipconfig" into the command prompt window.
Find the "Default Gateway" Field
Find the "default gateway" field and take note of or copy the IP address.

Discover the field that says "default gateway" and re-create the IP accost.
Type the IP Address Into Your Web Browser
Blazon or paste the IP address into your web browser. This will bring you lot to your router'south command panel. If y'all've been here before, you'll have already ready a username and password. If non, it's likely to exist set with default values, such as "admin" and "password." You can ofttimes find them underneath your router, in the user manual or on the manufacturer's website. Once y'all're logged in, make certain that the 5 GHz network is enabled on your router.
Connect Your Roku Device to the 5 GHz Network
Make sure y'all're on the Roku domicile screen past pressing the home button on your Roku remote. And then, become to "settings" and printing "OK."

Select "settings" and press "OK."
Go to "Network"
Select "network" and press "OK."

Select "network" and press "OK."
Go to "Fix Upward Connection"
Go to "gear up upwardly connection" and press "OK."

Select "set up up connexion" and press "OK."
Go to "Wireless"
Select "wireless," observe your 5 GHz network and connect to information technology.

Select "wireless" and connect to your v GHz network.

Change Your Router'south Wireless Channel

As with the last proffer, merely effort this if you lot are comfortable tinkering with your router's settings. All routers are dissimilar then although we won't provide an exact step-by-stride with images, this should even so help you go to the right settings.

Sign In to Your Router's Admin Area
Log in to your router's admin area and find the wireless channel settings.
Change Your Router's Wireless Channel
Your router will probably be on an automatic setting, simply information technology'due south best to choose a specific channel and one that won't overlap with channels on other shut networks.
Salve Your Changes and Restart Your Router
Now you need to save your changes and reboot your router. If you nevertheless experience problems, get through the steps again and try a different channel.

If you've tried all of the troubleshooting tips in this guide only you're nevertheless experiencing the aforementioned effect, you can contact Roku support for help. Nosotros'll quickly show you how to do that.

Go to the Roku Support Web Folio
Get to the Roku support web page and select "questions about setup or using my Roku" from the dropdown menu.

Select "questions near setup or using my Roku" from the dropdown box.
Select Your Roku Device and Issue
On the next page, select your Roku device and the issue you are having.

Select your Roku device and the problem you have from the two dropdown boxes.
Go to "Need More Help"
You will be shown some popular help guides, only to really contact Roku support, click "need more help."

Click "demand more help" to become to Roku's back up contact page.
Choose How You Want to Contact Roku
From there you tin access the Roku community, chat online or email the support team.

Contact Roku via online chat or email. You tin besides bring together the Roku community and get help from fellow users.

Last Thoughts

Roku devices are great for streaming your favorite shows and movies, only they're not without bug. This Roku troubleshooting guide will fix the most common bug associated with them, but if yous're yet stuck, you tin contact Roku support, too.

Although we hope you lot manage to set your issue, accept a look at our Roku buyer'due south guide if you demand to invest in a new one.

Nosotros also accept a guide to the best complimentary Roku channels, and our best VPN for Roku guide can help if you want to access channels and services that aren't available in your region. Y'all can also bank check out our guide on how to cast to Roku if you're having trouble with that.

Accept we missed anything in this Roku aid guide? Are y'all having problems with your Roku not working? Permit usa know in the annotate section and we'll be happy to help. As always, thanks for reading.